Chapter 14 Exam - IT Essentials: PC Hardware and Software (Version 4.1)

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ITEssentials Chapter 14 (score 100%) cheked 100% Cisco ITEss
01.Which type of printing option should be implemented to allow a user to change settings for each document sent to the printer?
•    default ;
•    general ;
•    global ;
•    per-document ;
•    pre-script.
02.A technician is installing a new inkjet printer. The printer has successfully printed test pages. Which task also verifies the functionality of an inkjet printer after installing the printer driver?
•    sending print jobs for at least two minutes to verify the printer speed;
•    configuring the highest resolution before printing to check the printer memory;
•    using different types of paper trays for special paper sizes;
•    using only new paper sheets to determine any pre-existing problem with the print head.
03.Which two scanner options are used to improve document or image scans? (Choose two)
•    resolution changes;
•    ouput file format;
•    printing capacity;
•    source image size ;
•    input file format.
04.Which two scanning settings can significantly affect the size of the image file? (Choose two)
•    resolution;
•    brightness;
•    sharpening;
•    color inversion;
•    color correction;
•    output file format.
05.Which Windows component allows the Windows operating system to output graphics to a computer screen or print device?
•    GDI;
•    GUI;
•    MDL;
•    WPL;
•    WPS.
06.Which two items can help extend the life of an inkjet printer? (Choose two)
•    driver version;
•    type of ink;
•    type of operating system;
•    paper type;
•    type of print server;
•    type of cable to connect to the PC.
07.A technician is installing network printer software and drivers on a Windows Vista computer. At the Select a Printer stage the technician wants to install a printer that is not listed.Which two methods are available to identify and select the required printer ? (Choose two)
•     name;
•     location;
•     IP address;
•     Printer type;
•     Manufacturer.
08.Which two methods are often used to connect a lower-cost printer to a Windows XP network? (Choose two)
•     use a separate print server;
•     download a network-compliant driver;
•     update to a networking firmware;
•     connect to a networked computer and share the printer;
•     install a NIC to the printer;
•     install a Bluetooth adapter in the printer.
09.For a user or technician performing maintenance on a dot matrix printer, what potential safety hazard does a print head present?
•     cuts from sharp blades;
•     burns from hot surfaces;
•     illness from toxic chemicals;
•     electrocution from high voltages.
10.Which type of port is used for low-speed dot matrix printers?
•     Ethernet;
•     FireWire;
•     SCSI;
•     Serial;
•     USB.
11.What can a technician do to reduce the time a user must wait when large print jobs are sent to the printer?
•     Change to a networking operating system;
•     Upgrade the operating system;
•     Add more RAM to the printer;
•     Change to a newer version of the firmware;
•     Reinstall the print driver.
12.Which printer component can be upgraded to improve the buffering capabilities of the printer?
•     Duplexer;
•     Memory;
•     Special media tray;
•     Wireless network card.
13.Which two printer components can retain high voltages even after printer has been unplugged?
•     corona wire;
•     transfer roller;
•     toner cartridge;
•     thermal inkjet nozzle;
•     dot matrix print head;
•     piezoelectric inkjet nozzle.
14.Which path will allow a user to add a printer in Windows XP?
•     Start>Control Panel>Add/Remove Hardware>Add Printer;
•     Start>Control Panel>Printers and Faxes>Find a Printer;
•     Start>System>Printers and Faxes>Add a Shared Printer;
•     Start>Control Panel>Printers and Faxes>Add a Printer.
15.A technician needs to set up multiple printers in a office so that multiple users can access the printers without using the resources of any client computers. What is the best solution to meet these needs?
•     computer shared printers;
•     directly attached printers;
•     a dedicated PC print server;
•     a print spooler service enabled on each PC.
16.What two solutions would fix problem that occurs when every page that is printed by a laser printer produces lines or streaks ? (Choose two)
•     replace the drum;
•     update the printer driver;
•     set the printer to the Use Printer Online option;
•     remove and shake the toner cartridge;
•     use the cleaning utility to clean the cartridge nozzles.
17.A technician is trying to allow user access to a printer on a small network. Which solution is the lowest in cost?
•     wired print server;
•     dedicated PC print server;
•     computer-shared printer;
•     wireless print server;
•     on-demand PC print server.
18.Users from the art department are complaining that the inkjet printer is producing spolty and streaked printouts. What can be recommended to resolve this problem?
•     restore the printer quality to normal setting;
•     replace the print head;
•     check the printer manual for RAM specifications;
•     clean the print head by running the cleaning utility.
19.A technician has completed the routine maintenance service for all the printers in the accounting department. Which action helps ensure that the next routine maintenance service is performed at the correct time?
•     reset the printer;
•     print an extended test page;
•     upgrade printer firmware;
•     print the maintenance page;
•     install available patches from the manufacturer;
•     reset the counters.
20.Users working in humid enviroments notice that documents printed by a laser printer are of poor quality. It is discovered that the printer is unable to attach toner to the paper. What is the most likely cause of the problem?
•     The environment damaged the drum;
•     The laser printer cartridge was refilled;
•     The incorrect type of paper is being used;
•     The toner is damp from the humidity and is unable to develop;
•    The paper absorbed moisture from the air and is damp.


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